Refunds and cancellations

When we refund what you paid

Last updated: September 29, 2026. This applies to everything Rojato Studio charges you for. What each service costs, and what it includes, is in the price table of each service, and we tell you before you pay anything.

How you pay. The bigger jobs — the full plan set, the 3D model and the videos — are paid in two halves: the first to get started and the second when we send you a preview and you tell us it looks right, before the final delivery. For plans and 3D, the preview is a first draft of your project; for a video, a still of each scene before it is animated. Renders and single drawings are paid in full, in one go. Rojato Bot has a setup fee, paid once, and a monthly plan.

If you cancel before the first delivery. If you cancel before we send you anything — the preview, the scene stills or the file — we refund everything you paid.

If you cancel later. On a two-half job, the first half is not refunded, because that work has already been done; if you decide not to go on, we do not charge you the second half and the order closes there, without the final delivery. What has already been delivered and paid in full — the final work of a two-half job, a render or a single drawing — is not refunded: what you have are the no-charge adjustments each service includes. If it was a video, the photos you sent us are deleted 30 days after you cancel, just as if we had delivered it.

Adjustments. Architecture jobs and videos come with a number of times we adjust them at no charge, listed in their price table. Send us everything you want to change in a single message: even if it is several things, it counts as one time. If another adjustment is needed after that, we tell you what it costs before doing it, and we never charge it without your OK. A mistake on our side, or something that came out different from what we agreed, is fixed free and does not count. Adding something that was not part of what we agreed — another room on the plan, another person in the video — is not an adjustment: it is a new job, with its price stated up front.

Rojato Bot. The setup fee is paid before we start the WhatsApp registration: if you cancel before we start it, we refund it in full; once it has started, it is not refunded. The monthly plan runs from the day the assistant starts answering on your number, not from the day you pay. The Arranque and Negocio plans have a 3-month minimum, counted from that day; Negocio Plus and Comercio have no minimum. After the minimum, you can cancel whenever you want with a WhatsApp message: the assistant keeps answering until the month you already paid for ends, and that month is not refunded. The number is still yours: if you leave, we move it back with you to the regular WhatsApp app.

How we refund you. Through the same method you paid with: by bank transfer if you made a deposit or a transfer, or to the same card if you paid by card. We do it within 10 business days of confirming the refund to you; with a card, your bank may take a few more days to show it.

Delivery. Everything we make is digital: we deliver it as files (PDF, DXF, images or video) over WhatsApp, through the website chat or by email. There is no physical shipping. We confirm the timeframe of each job in writing when we quote, before you pay.

What our plans are. They are design drawings and construction guides, without the signature or stamp of an architect or engineer: Rojato Studio is not a firm of licensed architects or engineers, and we do not provide that signature. In Managua, the city council accepts minor works (a single storey and up to 60 m²) signed by the owner. For major works, or outside Managua or in another country if the local authority asks for it, an architect or engineer licensed in that place has to review and sign them. For the permit you use the full plan set, not single drawings. We tell you all of this before charging you.

If something was not right. Write to us first on WhatsApp at +505 8719 4947 or through the chat on our website, and we answer within 2 business days. We ask you not to open a claim or a chargeback with your bank or card issuer without writing to us first: it is almost always solved faster by talking.